Conflict Management, Grievance Investigation and Mediation Training
FORTHCOMING TRAINING EVENT: APRIL 2012
Grievance Investigation: Hard practice and investigative techniques.
Increased competition and pressure to deliver in the workforce combined with a recent rise of the 'opportunistic complaint' that individuals and organisations may not be fully complying with equality legislation add to the complexity and likely increase in the number of staff bringing complaints to a formal grievance. Being able to respond effectively to matters that may not always be 'black or white' and that genuinely aim to produce fair, robust and lasting conclusions involves appropriate knowledge and skill.
Responding to the need for advanced techniques in grievance investigation, being able to compile evidence-based, impartial reports that can stand up to scrutiny and a need for even the most experienced investigators to occasionally take stock of their approach to uncovering the truth, this interactive event draws on lessons from police detective training to offer a wide range of practical tips, 'micro-tool' techniques and insights for conducting and reporting on investigations effectively.
The course will provide answers to the sometimes challenging questions that investigators face, including:
Topics touched on will include:
The course will be led by a highly experienced grievance investigator and former police DCI, drawing on a wealth of knowledge and experience gained from leading major crime investigations in fields such as homicide and domestic violence to handling some of the most challenging and high-profile fairness at work disputes.
Through attending this course, delegates will be able to:
Who should attend?
The course is relevant for anyone who regularly or may occasionally need to conduct a grievance investigation in the workplace. HR managers, line managers, and mediators will benefit, including individuals who are new to grievance investigation as well as experienced hands.
Combining inspiring presentations, shared insights and interactive exercises, the course aims to inform, inspire and challenge old ways of thinking.
To book a place, please call us on +44 (0)20 7870 1080, send an email to firstname.lastname@example.org, or use the booking form below. To request more information, please call us or send an email via the same number/email address. Please note that this event is accredited as an ICMF (International Conflict Management Forum) Professional Development event.